To all our holiday homeowners and guests, we want to assure you all that we are strictly following Governement guidelines and health and safety practices to ensure the safety of everyone here at Merlewood. Please watch this short video to see just a few ways you can do your bit to stay safe and well.

COVID 19: HOW WE WILL KEEP YOU SAFE  WHEN WE RE-OPEN?

When we re-open we will continue to strictly adhere to Government guidance and this may mean that some of our facilities will initially remain closed.  We will up-date this section of our website as and when Government guidelines change.

CASHLESS PAYMENT SYSTEM

We have introduced a new cashless payment system to reduce person to person contact. On the Merlewood website there is a new online shop for the purchase of gas bottles, laundry tokens and for the payment of invoices.  Once an order has been placed or an invoice has been paid you will receive confirmation of payment.  Unfortunately we can no longer accept cash payments.

THE PARK OFFICE/LIBRARY

The Office/Library will be open as usual. Hand sanitiser will be available to use and there will be a screen on the desk to protect both yourselves and members of our team. Apart from one member of our team there should be no more than two people here at any one time. The Office will be kept well ventilated at all times.

THE LAUNDRY

The Laundry is a popular facility on the Park.  To ensure social distancing only one person will be able to enter this area at any one time. A window will be left open to allow for good air circulation. In order to prevent overcrowding and/or waiting we recommend that visits should be scheduled at off peak times.  The Laundry is open from early in the morning until late at night seven days a week.

THE DOG SHOWER

The Dog Shower will be open but we would ask that only one person uses this facility with their pet at any one time.

 THE TOILET AND SHOWER FACILITIES AND THE CHILDREN’S PLAY AREA

The Toilet and Shower facilities will be closed for the foreseeable future and we await guidance as to the use and operation of the children’s play area.

THE VIEWING OF SHOW HOLIDAY HOMES

Our team have formulated a safe viewing protocol.  If you would like to view any of our holiday homes which are for sale please speak with Malcolm and he will arrange a time which is suitable for yourself to visit.  The protocol will be emailed to you before a viewing.

CLEANING AND HYGIENE PROTOCOL

We will have a strict cleaning protocol in place and The Office and The Laundry will be regularly sanitised. As a matter of good practice we would ask everyone when entering either of these areas to use the hand sanitiser which will be available. The Dog Shower will also be regularly cleaned.

The building itself will not be heated again until such time as we receive further guidance and will be kept well ventilated during opening hours.  The virus appears to thrive in  enclosed badly ventilated areas.

OUR TEAM

All of our team have received safety training and are fully aware as and when it may be necessary to use personal protective equipment.

 THE THINGS WHICH WE WILL ASK OUR HOLIDAY HOME OWNERS TO KINDLY SUPPORT US WITH

Please feel free to walk freely around the Park observing the current social distancing rules at all times from fellow owners and members of the Park team.  Members of our team will always enjoy speaking with you as they have missed everyone but please always observe the relevant social distancing rule. 

Please do not allow children to roam unsupervised around the park as they may inadvertently break the applicable distancing rule.

Don’t forget to complete the “Track and Trace” forms so that we know who exactly is on the park at any one time should anyone contract the virus.

We are confident that all of our owners will support us in our quest to ensure everyone’s safety and our wish for everyone to enjoy their time with us. We will obviously review these restrictions according to Government guidance.

Michael, Malcolm and all of the Merlewood Team