HOW WE WILL KEEP OUR OWNERS
AND VISITORS SAFE
We want to assure you all that we are strictly following Government guidelines and health and safety practices to ensure the safety of everyone here at Merlewood.
COVID 19 PROTOCOL
CASHLESS PAYMENT SYSTEM
We have introduced a new cashless payment system to reduce person-to-person contact. On the Merlewood website, there is a new online shop for the purchase of gas bottles, laundry tokens, and for the payment of invoices. Once an order has been placed or an invoice has been paid you will receive confirmation of payment. Unfortunately, we can no longer accept cash payments.
THE PARK OFFICE/LIBRARY
The Office/Library will be open as usual. Hand sanitiser will be available to use and there will be a screen on the desk to protect both yourselves and members of our team. The Office will be kept well ventilated at all times and there is a hand sanitiser station at the entrance.
The Laundry is a popular facility in the Park. . A window will be left open to allow for good air circulation. Hand sanitiser is available by the entrance door. In order to prevent overcrowding and/or waiting we recommend that visits should be scheduled at off-peak times. The Laundry is open from early in the morning until late at night seven days a week.
THE DOG SHOWER
The Dog Shower is open but we would ask that only one person uses this facility with their pet at any one time.
THE TOILET AND SHOWER FACILITIES AND THE CHILDREN’S PLAY AREA
These facilities have re-opened.
THE VIEWING OF SHOW HOLIDAY HOMES
Our team has formulated a safe viewing protocol. If you would like to view any of our holiday homes which are for sale please speak with Malcolm and he will arrange a time which is suitable for you to visit.
CLEANING AND HYGIENE PROTOCOL
We have a strict cleaning protocol in place and all public areas will be regularly sanitised. As a matter of good practice, we would ask everyone when entering either of these areas to use the hand sanitiser which will be available. The main amenity building itself will not be heated again until such time as we receive further guidance and will be kept well ventilated during opening hours.
All of our team have received safety training and are fully aware as and when it may be necessary to use personal protective equipment.
We are confident that all of our owners will support us in our quest to ensure everyone’s safety and our wish for everyone to enjoy their time with us.
Michael, Malcolm, and all of the Merlewood Team